Preamble

Vehicle rental services offered by Vispetta S.r.l., headquartered at Via Barbarani No. 11, Garda (VR), VAT ID IT04958500235 (hereinafter referred to as “the Lessor”), are subject to the acceptance of the following General Conditions, as well as other documents such as the Rental Agreement, the Price List, the Damage and Penalties Chart, the Delayed Charges Contract, and the Privacy Notice in effect at the time of signing the Rental Agreement.

1. Subject of the Rental

1.1 The Lessor provides the Customer, who may be an individual or a legal entity, with a vehicle in good maintenance condition and complete with all documents necessary for circulation.

1.2 At the time of rental, the vehicle is delivered with a full tank and may include options such as a smartphone with internet access, smartphone holder, USB cable, protective case, protective gear, helmet box, and a set of keys.

2. Delivery and Pickup of the Vehicle

2.1 The rental has a minimum duration of four hours and begins with the delivery of the vehicle to the Customer.

2.2 The Customer is obliged to check the condition of the vehicle upon delivery and return it in the same condition, except for normal wear due to use.

2.3 In case of unreported discrepancies, the Lessor may charge the Customer for any damages found upon return.

2.4 The Lessor may refuse rental in specific cases, such as previous non-compliance or accidents attributable to the Customer.

3. Assistance and Maintenance

3.1 In the event of a breakdown or accident, the Customer must immediately contact the Lessor, who will provide the necessary instructions.

3.2 Only the Lessor or authorized centers may perform repairs on the rented vehicle.

4. Insurance

4.1 The vehicle is insured with liability insurance (RCA) according to the minimum limits prescribed by law. The policy does not cover damages caused by the Customer or their liability for damages to third parties or transported goods.

5. In Case of Accident

5.1 The Customer must immediately report any accident to the Lessor and the police, providing all necessary details and following the instructions received from the Lessor.

6. Customer Obligations

6.1 The Customer is responsible for the custody and proper use of the vehicle and must not use it inappropriately or illegally.

7. Penalties and Responsibilities

7.1 The Customer is responsible for the payment of fines, damages, and other expenses arising from the use of the vehicle during the rental.

8. Vehicle Return

8.1 The Customer must return the vehicle within the agreed terms and in proper condition. In case of delay, additional charges apply.

9. Payments and Security Deposit

9.1 At the beginning of the rental, the Customer must pay a security deposit via credit card, which will be refunded at the end after proper inspection of the vehicle’s condition.

10. Personal Data Processing

10.1 The personal data provided by the Customer will be processed in accordance with the applicable privacy legislation.

11. Applicable Law and Competent Jurisdiction

11.1 The contract is governed by Italian law. For any disputes, the exclusive jurisdiction is the Court of Verona.

12. Changes to the Conditions

12.1 No changes to these conditions can be made without the written consent of the Lessor.

13. Cancellation and Refund Policy

13.1 The cancellation policies for rental reservations are specified as follows: Up to 72 hours before rental: The Customer is entitled to a full refund, minus an administrative fee of 10 euros. Between 72 and 24 hours before rental: The Customer is entitled to a 50% refund of the amount paid. Less than 24 hours before rental: No refund is provided in case of cancellation.